How does the claims management app work?

Drawing on a clever crowdsourcing technology platform, the new claims management application allows your policyholders to submit their insurance claims directly to your processing department.

Here’s how it works:

  1. An incident – such as a car accident, storm or break-in – affects one of your policyholders.
  2. The policy-holder opens up the claims management app on their smartphone, takes a photo of the incident, and adds any additional information by following the prompts.
  3. The user hits submit and voila – their claim is sent straight to your processing department. The app also automatically tags the claim with the exact address of the incident.
  4. The claim is instantly updated in your existing systems and added to your workflow. Having access to detailed information and pictures helps your assessors establish the extent of the damage – plus they can contact the customer through instant texts if more information is required.
  5. The policy-holder is automatically notified when the claim has been received and the app continues to give the policy-holder regular updates every step of the way, until their claim has been finalised.

See firsthand how clever this claims management tool is – book a free demonstration today.

Call +61 2 8436 2800.