CitySourced, available exclusively in Australia through MapData Services, is an ingenious new mobile application that uses location-based crowd sourcing technology to allow people to send photos, video or audio clips directly to authorities and service providers.
The Gov2.0 technology works to streamline incident management by deputising the community to report eye witness accounts of issues in real-time.
With its instant, two-way reporting capabilities, CitySourced challenges traditional customer service models, enabling citizens to bypass call centre queues to cut through the proverbial red tape.
The technology allows users to simply take a photo of what they want to report – such as graffiti, a broken traffic light or a fallen tree – press submit, and the information is sent directly to the appropriate authority.
The application, which automatically tags a report with the location of an incident, also provides users with updates on the status of their report, and provides a feedback option if further information is required.
Find out more about CitySourced – call one of MapData Services’ specialists on +61 2 8436 2800 today.
Landmark study predicts boom in location-aware smartphone apps
Australians are about to see an explosion of location-aware smartphone apps from their councils as local governments explore new ways to connect with their citizens, a landmark technology study has found.